CANCELLATION AND RETURNS POLICY
CONSUMERS
For consumers K-Fit Dance & Fitness operates a cancellation and returns policy in line with the requirements set out in the Distance Selling Regulations. As a consumer, you have the right to cancel an order for goods at any time up until 7 working days after the day they are received by you. Once you have received the goods, you are responsible for them and if your order is cancelled you will be responsible for the cost of returning the goods to us. In the event of cancellation, goods must be returned with their original packaging, unused and in good condition within 14 days of us receiving cancellation notice from you.
Where goods are found to be faulty you should inform us as soon as the fault becomes apparent and we will arrange for their collection and replacement or other suitable remedy where appropriate.
If you do not return the goods we will make a claim against you for breach of contract. This claim will be equal to and no greater than the costs incurred by us for collection of these goods. These goods must be made available to us for collection at an agreed date and time range. Where these goods are not made available for collection and have not been returned to us we reserve the right to claim the full price of the goods supplied and their delivery costs. This claim will be deducted from any refund due to you or will be recharged to you via the payment method originally supplied with your order, where refunds have already been processed
All refunds will be processed and credited to you in accordance with the requirements set out in the distance selling regulations.
BUSINESS TO BUSINESS TRANSACTIONS
If you wish to cancel any order it must be done so by notification in writing or e-mail, and should be done so as soon as is reasonably practical to do so. In all cases, if the goods have been delivered or are already on route to you, you must return the goods within 14 days of the date of delivery.
Before returning any item, you must contact us and obtain a customer return authorisation number, the goods must then be returned unused, in their original packaging, undamaged and within 14 days of the delivery date. The goods should be securely and adequately packaged to prevent damage in transit.
All postage and packing costs incurred by returning goods will be at your expense and if paid for by us will be deducted from any refund given. Refunds will only be given for the cost of postage and packing paid for by you, when the goods returned are found to be faulty and within their warranty period.
All refunds will be processed and credited to you within 28 days of receipt of the returned goods.
